Refund Policy

Cancellation

Monthly Pro renews every month until canceled. Annual Pro renews every year until canceled.

Creem handles GingerCat Pro subscription management. Use the View Order link in your Creem receipt email, or open Creem My Orders and sign in with the checkout email. In the Creem order portal, open Manage Order to update payment details, generate an invoice, or cancel renewal.

After cancellation, paid access remains available until the end of the already paid billing period unless Creem states otherwise or a refund, dispute or chargeback changes the purchase status.

Refunds

If GingerCat Pro does not work as expected, contact [email protected] with your checkout email and order reference. We review refund requests in good faith, especially for accidental purchases or technical issues we cannot resolve.

When a full refund is processed, Pro access for that purchase normally ends immediately. Partial refunds may leave Pro active when Creem reports that the subscription remains valid.

Failed renewal payments

If a renewal payment fails, the subscription may become past due. GingerCat may keep Pro active during the paid period or a short provider grace period, then end Pro access if the payment is not recovered.

Chargebacks

Please contact support before opening a payment dispute. Payment disputes can add fees, investigations and delays depending on Creem. A chargeback or dispute can end Pro access immediately while the payment is investigated.

Payment processor

Creem is the merchant of record for GingerCat Pro and handles card processing, invoices, taxes, renewal emails, cancellation processing and refund execution. GingerCat does not store card details.